Privacy Policy

Privacy Policy & SMS Terms and Conditions

Effective Date: [Insert Date]
Last Updated: [Insert Date]

Attain Physical Therapy, PLLC ("Attain PT," "we," "our," "us") values your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, including data related to SMS communications, in full compliance with HIPAA, 10DLC, TCPA, COPPA, and applicable state and federal laws.

1. Owner and Data Controller

Attain Physical Therapy, PLLC
11462 S Union Ave Unit E
Jenks, OK 74037
Email: info@attainok.com
Phone: (918) 417-2607

2. Types of Data We Collect

We collect the following categories of personal information from users:

  • Name (First and Last)
  • Email Address
  • Phone Number
  • Mailing Address
  • Usage Data (IP addresses, device information, and browser details)
  • Cookies and Trackers (used for analytics)
  • Session Statistics and User Interaction Data
  • Personal Health Information (PHI) as necessary for providing medical services, stored and processed in compliance with HIPAA regulations

How We Collect Data:

  • When you provide it directly through forms on our website, intake paperwork, or scheduling an appointment.
  • When you communicate with us via email, SMS, or phone.
  • When we collect medical data necessary for providing healthcare services.

3. How We Use Your Data

We process your data for the following purposes:

3.1 Appointment and Patient Communications

  • Sending appointment reminders, confirmations, and follow-up messages.
  • Notifying patients of schedule changes or important updates related to clinic services.
  • Providing billing-related notifications.
  • We do NOT send or request Protected Health Information (PHI) via SMS.
  • Ensuring compliance with medical records retention laws and HIPAA.

3.2 Marketing and Promotional Communications

All digital marketing efforts will be performed via email. We will NEVER send marketing messages via SMS.

  • Sending special offers, educational content, and clinic updates via email only.
  • Displaying targeted advertisements through third-party platforms (Google, Facebook, etc.).
  • Conducting patient satisfaction surveys and engagement tracking.

3.3 Compliance with Legal Obligations

  • Protecting against fraud or unauthorized access.
  • Complying with HIPAA, COPPA, and applicable data protection laws.
  • Providing necessary disclosures to regulators and law enforcement as required by law.

Note: You can opt out of email marketing messages at any time. (See Section 6 below.)

4. SMS Communications Policy

4.1 Consent & Opt-In

By providing your phone number and opting in via intake paperwork or other explicit consent methods, you agree to receive SMS messages from Attain PT only for treatment-related communications. These messages may include:

  • Appointment reminders
  • Schedule updates
  • Patient follow-ups
  • Educational health information

Opt-In Method:
Patients opt-in via a checkbox on intake paperwork that states:

"Yes, I consent to receive SMS notifications for appointment reminders, updates, and important information related to clinic services."

We do NOT use the phone number collected on the 'Schedule Appointment' page for SMS communications.

4.2 Examples of SMS Messages Sent

  • "Donna, this is an appointment reminder for Attain PT at 3:00PM on 5/13/24. If you need to make changes you can call our clinic at (918) 417-2607 or reply to this message. Reply STOP to opt-out."
  • "Donna, can you please verify your billing address? We do not have it on file. Reply STOP to opt-out."
  • "Donna, would you be able to move your appointment from 3:00pm to 2:00pm? Reply STOP to opt-out."

4.3 Opt-Out & STOP Confirmation

You can opt out at any time by replying STOP to any SMS message. Once opted out, you will receive the following confirmation message:

"You have opted out of Attain Physical Therapy text messages. No further messages will be sent. Reply START to opt back in."

To re-subscribe, reply START at any time.

4.4 Message Frequency & Fees

  • We estimate sending approximately 1,000 text messages per month.
  • Message frequency may vary based on your interactions.
  • Standard message and data rates may apply, per your mobile carrier’s plan.

4.5 HIPAA Compliance & Data Protection

  • SMS messages are used only for non-sensitive healthcare communications.
  • We do not transmit protected health information (PHI) via SMS without explicit patient authorization.
  • All data storage and transmissions comply with HIPAA regulations to ensure your information remains secure.
  • SMS messages are transmitted through secure third-party providers (e.g., Twilio, RingCentral). These providers do not store patient medical records or PHI.

4.6 Emergency & Urgent Medical Disclaimer

  • Do not use SMS messages for urgent medical issues. If you are experiencing a medical emergency, call 911 or visit the nearest emergency room.

5. Children's Data Policy (COPPA Compliance)

  • Our services are intended for individuals 13 years of age or older.
  • We do not knowingly collect personal information from children under 13 without verified parental consent.

6. Your Rights & Choices

6.1 Opt-Out of Email Marketing & SMS

  • Email: Click the “unsubscribe” link in any marketing email.
  • SMS: Reply STOP to any text message.
  • Ads: Adjust your ad preferences via Facebook, Google, or other platforms.

6.2 Access, Update, or Delete Your Data

  • Request a copy of your data.
  • Update or correct inaccuracies.
  • Request deletion of your information, unless legally required to retain it.
  • Patients may request a copy of their medical records in compliance with the HIPAA Right of Access Rule by contacting our office. Requests will be processed within the legally required timeframe.

To exercise these rights, contact us at info@attainok.com.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or through our website. The date of the latest revision will always be posted at the top of this page.

8. Contact Us

For questions about this Privacy Policy or how we handle your data, contact us at:
Email: info@attainok.com
Phone: (918) 417-2607
Address: 11462 S Union Ave Unit E, Jenks, OK 74037

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